Would Best Buy do the same thing if they were fixing it? Is that just how it is? It just seems kind of weird to me, and I just wanted to get people's experiences or thoughts since I'm not crazy tech-savvy and I have very little Microsoft experience. I'm kind of annoyed by this - how likely is it I will end up with the same model/colour, or a refurbished laptop? I paid nearly $2,000 for a laptop and protection and now it's doing something completely out of my control within the first few months and I can't even get the laptop I want as a replacement? I used to be an Apple user so I have never filed any service requests with Microsoft before.

So I headed online and started to put in a Microsoft service order, and a notice popped up saying that they may replace it with a refurbished laptop and they can't guarantee it'll be the same model or colour. They told me I'd have to ship it myself to Microsoft. I took my Surface Laptop to Best Buy, and they told me that they can't deal with this particular issue until the Microsoft warranty is up, since it's covered by their warranty. I also bought 2 years of Geek Squad protection since I bought the laptop through Best Buy and I have always had fantastic service there. Lenovo’s Surface Pro-style Chromebook-tablet hybrid is 110 off Clearance sale knocks 340 off the Lenovo Slim 7i Carbon laptop One of Lenovo’s bestselling 2-in-1 laptops is 705 off right now. I have the Microsoft Standard 1-year warranty and it's available until June 2023. Unfortunately, I could not find a way to deal with this myself. Sleek and compact, it performs like a traditional laptop keyboard, complete with a large trackpad for precise control and navigation.I had posted earlier about an issue I was having with my surface 4 laptop where the screen would randomly go black and go into sleep mode every minute or two, no matter what settings I had applied, and even when I was watching a video or doing something. Type in comfort with Surface Pro X Signature Keyboard. With Surface Slim Pen stored, charged and close at hand, it delivers typing and writing in one. Transform Surface Pro X* into a full laptop and portable studio with Surface Pro X Signature Keyboard. Surface Slim Pen stores securely and recharges in the premium Surface Pro X Signature Keyboard, featuring a large glass trackpad and luxurious, Alcantara® material covering. Next-level versatility comes in the perfect pair * This Microsoft Surface Pro X Signature Combo Keyboard with Slim Pen image is for illustration purpose only.

Surface pro at best buy